Why Consumer Duty Debt Collection Needs More Than Cure Rate
A high cure rate can look reassuring while customers are being pushed into repayment plans they cannot sustain. Consumer Duty debt collection changes what you need to ask of a collections process, particularly when your firm is FCA-authorised or acts for a regulated creditor. Cash recovery still matters. However, the FCA expects firms to monitor […]
Why Consumer Duty Debt Collection Needs More Than Cure Rate
A high cure rate can look reassuring while customers are being pushed into repayment plans they cannot sustain. Consumer Duty debt collection changes what you need to ask of a collections process, particularly when your firm is FCA-authorised or acts for a regulated creditor. Cash recovery still matters. However, the FCA expects firms to monitor […]
Pre-Action Debt Recovery: The Cost of Skipping Contact
Issuing a court claim without first trying to resolve an unpaid invoice can turn a straightforward collection case into a more expensive dispute. Pre-action debt recovery is where you show the debtor what is owed, give them a fair chance to respond, and consider a sensible resolution before proceedings begin. That does not mean you […]
No win no fee collections: the UK creditor’s guide
Explore no win no fee collections, a risk-free debt recovery option. Pay only when you collect. Learn how to partner with trusted agencies!
CRAR debt recovery for UK landlords: 2026 guide
Learn about CRAR debt recovery for UK landlords with our 2026 guide. Discover the updated regulations and effective recovery strategies.
FCA Collections Compliance That Holds Up in an Audit
An FCA audit rarely exposes a single bad letter or call. It exposes a collections model that treats repayment as the only measure of success. For firms collecting regulated consumer credit debt, a compliant collections model means showing that debt collection compliance shapes every decision, contact and escalation route around fair customer outcomes. You still […]
Handle debtor disputes: a guide for UK businesses
Learn how to handle debtor disputes effectively. This UK guide covers essential steps to pause recovery and comply with regulations.
14-Day Notice Enforcement: What Creditors Lose
A notice period that once moved quickly can now hold up attendance for two weeks. Since 1 May 2026, 14-day notice enforcement is the new starting point for taking control of goods in England and Wales. For creditors, this is not a reason to abandon enforcement. It is a reason to plan earlier, prepare stronger […]
Pre-action protocol for debt: the UK creditor’s guide
Discover the essential steps for the pre action protocol debt process. Ensure compliance and avoid costly penalties before court proceedings.
Letter before action: guide for England & Wales
Learn to craft a powerful letter before action for England & Wales. Follow our checklist to avoid costly penalties and enhance your claim.